After-Sales Support Services
Comprehensive Global Support System
360-Degree Support Solutions
When issues arise, time is of the essence. FGFS understands the urgency, no matter the situation, and provides 360-degree vehicle service solutions for every vehicle sold. Suppose your fleet vehicle incurs a dead battery, flat tire, or other vehicle issues. In that case, our team provides proper resources with the highest level of urgency.
Parts Operations
FGFS has global warehouses for quick parts and accessories delivery, with express shipping, computerized order processing, and expedited delivery options to minimize downtime. Ford Global Fleet Sales provides exceptional customer service with personalized attention, follow-up, and high dependability for customer satisfaction.
Service & Technical Support
FGFS offers technical support and lifecycle maintenance profiles to ensure maximum productivity while reducing service and maintenance costs. Customers receive support from in-country service locations, local maintenance centers, and an extensive network of equipment service resources. All FGFS products come with full manufacturer's warranties for top-performing products, parts, and accessories.
Warranty
Ford Global Fleet Warranty covers your vehicle under the standard Ford Motor Company New Vehicle Limited Warranty. Understanding warranty benefits is crucial, regardless of the complexity of the purchase. It ensures informed decisions and maximum benefits. Take advantage of the assistance and resources provided.
Training
Effective fleet management relies on proper training. FGFS offers a tailored and proven program that empowers your team to provide top-notch service, ensuring that your fleet runs efficiently with minimal downtime. Our experts help you save money by maintaining peak performance and extending your vehicles' lifetime.
Logistics
Ford Global Fleet Sales offers highly efficient logistics solutions, recognizing their pivotal role in cost reduction and enhanced efficiency. We prioritize visibility, insight, and feedback throughout the procurement process. Partnering with top freight forwarders and import/export brokers enables our team to deliver quality products globally.
Our services include expert freight forwarding, customs solutions, and secure warehousing. Additionally, we specialize in military logistical support, providing tailored transportation options for vehicle fleets. As your logistics partner, we facilitate global vehicle and technology transportation, ensuring seamless delivery to any location.
Your Global Fleet Partner
Fleet management and support don’t end with the acquisition of your assets. FGFS is committed to partnering with you for success. Your partner in fleet customization, design, maintenance, and support, Ford Global Fleet Sales, is proud to provide best-in-class service across the lifecycle of your fleet.
get started today
Discover the customization and support available from FGFS. Contact us today to discuss your next project.