Service & Technical Support
Longevity and Support for Every Vehicle in Your Fleet
Ford Global Fleet Sales is dedicated to the longevity and efficiency of every vehicle we offer.
From Manufacturer Direct to mission-modified fleet vehicles, our expert team proudly stands behind the reliability and dependability of our products and services. In order to provide our customers with the highest quality of customer service, our expert technical support specialists are available to ensure top-level support when you need us most.
Technical Support
Global Support Outreach
Every customer of Ford Global Fleet Sales will receive personalized and detailed follow-up from our technical team. As a part of your service package, our representatives are specifically trained to understand the needs of your project and industry.
The FGFS Technical Support experts are also knowledgeable about your specific model vehicle, including customizations and modifications. Not only is our team available by phone, but our ground team is available to offer assistance at your location, wherever you are around the globe, to meet vital maintenance needs that require immediate attention.
Strategic Partnerships
Our powerful network of technicians ensures that you are never without assistance when you need it. We strategically partner with local Ford dealerships in virtually every nation, responding quickly and efficiently to any service or maintenance issues that may arise.
FGFS works to offer support to dealer service locations, local maintenance centers, and other equipment resources in order to fully support our customer needs. We are committed to rendering support services quickly and efficiently wherever we are needed most.
Consider FGFS an extension of your team. We work side-by-side with your company, empowering our technical support experts to understand clearly and deal with the challenges you are facing effectively.
Cost Saving Efficiencies
Life Cycle Vehicle Maintenance Profile
Support technicians work diligently to create life cycle maintenance profiles for every vehicle we supply. These profiles empower us to minimize service costs and downtime while delivering economical vehicle and equipment operations, optimal fuel consumption, competitive parts costs, and lower overall maintenance expense.
Warranty, Parts & Accessories
Every vehicle, part, component, and accessory is fully covered by a manufacturer warranty. This means that our service is streamlined and can be performed with accuracy and speed. You will receive quality service and support at every stage of your vehicle’s life cycle.
Downtime Reduction
The mechanical integrity of your fleet is vital to your mission. Our life cycle maintenance profiles allow our technicians to not only reduce service costs, but to minimize costly delays and downtime.
The FGFS Technical Helpline offers an efficient connection with an expert to begin troubleshooting and solving your mechanical problems or issues. Emergency technicians are also readily available to be airlifted to your location within 72 hours’ notice, providing fast and efficient service and further reducing downtime and delays.
Personalized Customer Support
If you or your organization is seeking a partner in your mission, a highly trained technical support team is essential to your success. At Ford Global Fleet Sales, a one-size-fits-all solution simply doesn’t cut it. Not only are our vehicles personalized to best meet your mission, but our technical support is tailored to your specific needs.
Technical Helpdesk & Field Support
Reach out to our expert team via email, phone or fax.
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