Following the successful delivery of 50 Ford Ranger vehicles to the Solomon Islands through Ford Global Fleet Sales, RMA Group Service and RMA Academy provided technical training to strengthen local after-sales capabilities and support long-term fleet performance. The vehicles, procured on behalf of the Australian Government and donated to the Solomon Islands Police Force, highlighted the importance of establishing a capable local service network to ensure ongoing operational readiness.
To support this effort, United Autos, our local after-sales service partner, received OEM-focused technical training delivered by RMA Academy. The initiative reflects RMA’s commitment to providing customers with an end-to-end fleet solution, combining vehicle supply, technical expertise, training, and after-sales support to maximize performance throughout the vehicle lifecycle.
The training was led by Neil McGuigan, Technical Trainer at RMA Group Service, and focused on Ford-specific diagnostic systems, including Ford Diagnostic and Repair System (FDRS) and Professional Technician System (PTS). Designed for technicians with previous experience across multiple automotive brands, the program introduced the tools, processes, and technical knowledge required to support Ford vehicles to OEM standards.
Participants demonstrated strong engagement throughout the program and embraced the opportunity to build their Ford technical expertise. Through hands-on learning and practical application, the training established a solid foundation in Ford service procedures, strengthened local capability, and enhanced readiness to support Ford fleets in the Solomon Islands.
Successful fleet operations depend on more than vehicle delivery. They require the technical expertise, service infrastructure, and local capability needed to keep vehicles operating reliably throughout their lifecycle and maximize the long-term value of fleet investments. This project demonstrates RMA’s end-to-end fleet solution approach, encompassing vehicle supply, technical training, after-sales support, and ongoing service capability development.
As operations continue, RMA Academy and RMA Group Service remain committed to supporting United Autos through ongoing technical development and future training initiatives, further strengthening Ford’s service network in the Solomon Islands and supporting the long-term success of Ford fleet customers across the region.
—
Frequently Asked Questions
How does Ford Global Fleet Sales support customers after vehicle delivery?
Ford Global Fleet Sales works with RMA Group Service and local service partners to provide technical training, after-sales support, and ongoing service capability development to help customers maximize fleet performance throughout the vehicle lifecycle.Â
Why is after-sales support important for fleet operations?
After-sales support helps organizations maintain vehicle uptime, improve service readiness, reduce operational risk, and maximize the long-term value of fleet investments.Â
What training was provided to United Autos?
RMA Academy delivered technical training focused on Ford’s diagnostic systems, including Ford Diagnostic and Repair System (FDRS) and Professional Technician System (PTS), helping build local capability to support Ford vehicles to OEM standards.
What is an end-to-end fleet solution?
An end-to-end fleet solution combines vehicle supply, technical training, after-sales support, and ongoing service capability development to support fleet performance throughout the vehicle lifecycle. Through this approach, RMA helps customers maximize fleet uptime, strengthen operational readiness, and derive long-term value from their fleet investments.
How does Ford Global Fleet Sales support fleet programs across global markets?
Through initiatives such as the FGFS Go Fast! Program, Ford Global Fleet Sales helps customers access vehicle solutions quickly and efficiently, including vehicle lines that may not yet be available in their local market. Combined with technical training, after-sales support, and local service partner development, FGFS delivers an end-to-end fleet solution that helps organizations deploy and sustain fleet operations across global and emerging markets.
